FAQs

Q: What’s your return policy?
A: We accept returns within [X] days of delivery. Items must be unused, in original packaging, and include proof of purchase.

Q: How do I initiate a return?
A: Email us at [support email] with your order number and reason for return. We’ll provide a return label (if eligible) and instructions.

Q: Are refunds issued for sale items?
A: Yes, but only if the item is faulty or incorrect. Final sale items (marked "non-refundable") are exempt.

Q: How long do refunds take?
A: Refunds are processed within 5 business days after we receive the returned item. Allow 3–5 additional days for your bank to post the credit.

Q: Who covers return shipping costs?
A: Customers are responsible for return shipping unless the return is due to our error (e.g., wrong item shipped).